Phone Banking

Recognizing foreign exchange

IBY is as usual the prior in providing the most technical services that allow you to be in touch with your contact 24-hour from anywhere in the world. The phone banking services let you also know your balance, furthermore getting many other services.

You can contact us from any place in the world via phone banking through this No. 00967-1-40-7070

General Services:

  • Recognizing foreign exchanges
  • Inquiries on interest rates.

Phone Banking Service – only for customers

  • Inquiries about all accounts (current, saving, loans, deposits, certificates, etc.)
  • Inquiries about transactions done on accounts
  • Obtaining Account balance statement via Email.
  • Inquiries about funds applying on account.
  • Obtaining Account balance statement through Fax
  • email.

Other Services:

  • Account Balance request
  • Cheque's book request

Procedures to get Phone Banking as follows:

  1. Visiting one of our bank branches and requesting the phone banking service.
  2. Requesting the service for first time, you will receive SMS notifying you that your request is successfully. You will receive also Entrance details to the service (Confidential digits) as well as some information that can help you using SMS and Phone Banking Service.

Steps allow you reaching to the service:

  1. Call from any phone (telephone) on (01/0407070)
  2. For customer service ( account statement, balance inquiries or others) press (1) this service is available only for customers.
  3. For Arabic Language, press No. (1) or English Press (2)
  4. Entering customer No. (account number); full Number consisting of 13 digits. (i.e) (0008******009) followed by * symbol
    • Referring to the main account number (6 digits in middle)
    • 0008 for the first of fourth digits beginning from left. This refers to branch number.
    • 009 refers to account currency ( the last three digits)
  5. The system will request the first two digits of secret number that was sent to the customer by SMS.
  6. Requesting to fill the last two digits of secret number sent previously to the customer by SMS.
  7. Then requesting to choose the type of service you need for example,
    • Balance Enquiries
    • Enquiring about the last five transactions made on your account'
    • Requesting Cheque's book
    • Change the password
    • Requesting account statement


  • The secret code sent by SMS when applying for the service for first time is dedicated only for you . Keep it from others to know. You can change it any time you need.
  • In a case you do not enter the code number incorrectly three times at Phone Banking service, it is automatically suspended . You have to review your bank branch or any branch applying to reactivate the service again.
  • If you are in doubt that any one may access using your code , you can change your code relating to the service at once by phoning the phone banking service. You can revise any branch or call the service center through business hours to suspend it.
  • Enquiring about the last five transactions made on your account'
  • Requesting Cheque's book
  • Change the password
  • Requesting account statement
  • Changing the confidential code

Enquiring about balance


  • Enquiries about account balance (checking, saving, deposit investment accounts)
  • Enquiries about the last five turnover applying to your account
  • Getting a summary of your balance accounts via e-mail.
  • Enquiries about funds applying to your accounts
  • Getting a summary of your balance accounts via fax.
  • Enquiries of Foreign Exchange
  • Changing the password
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Join 1 million happy customers

SMS Banking

Contacting 24-hour from anywhere in the world

Internet Banking

Anytime and anywhere transaction in the world

Frequently Asked Questions

The Supreme Administration of the bank established a new department called Al-hodhod particular to take care of our customers abroad.
You may contact us on
Land phone: 01-407000
Cell: 735888444

  • Fast Transferring from/to your bank accounts.
  • Free ATM card.
  • Easy Access to the accounts via free electronic Banking Service.
  • The interest can be counted based on a minimum credit through a month; its entry will be every six months (semiannual) to the account.
  • 24-hour ability to deposit/ withdraw your money via Bank ATMs over all areas in Yemen.
  • Free periodically account statement.
  • E-banking Service.
  • Free SMS regarding to account turnover issued upon request of the customer.
  • 24-Hour free online E-banking Service.

Deposit accounts either are available for all customers' retails, institutions, or businesspersons. They all can get benefit of investing their money with high competitive interests for different periods of links up to one year. They can open accounts in either local currency or foreign currencies.

Getting a free Visa Electron card.

  • Take advantage of online services 'Messaging Bank', 'the phone Bank'.
  • Get what you need from loans and advances to meet your needs with exclusive conditions. Free Balance and financial movements executed on your account by signing up for the service SMS is free of charge.
  • Free SMS

As far as you open an account, you get free ATM card.

Free phone number via CDM: 800600 or GSM: 6000

Available for all customer inquiries through phone bank service 24 hours-7 days.

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